Returns & Refunds policy

At Prairie Goldenkraft, we prioritize your satisfaction with our pure beeswax candles, always! If you have any questions or concerns about your purchase, please reach out to us. Your happiness is our top priority!

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. The item must be in the same condition as when you received it. A receipt or proof of purchase is required.

To begin with the return process please contact us as prairiegoldenkraft@yahoo.com.

For other inquiries you may always contact us at prairiegoldenkraft@yahoo.com

Flaws and issues.

Please inspect your order upon receipt. If you find any defects, damages, or if you receive the wrong item, contact us immediately. We'll evaluate the issue and work to resolve it promptly. Your satisfaction is our top priority.

Refund

We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, the refund will be automatically processed to your original payment method within 5-7 business days.

If the refund has not been returned to your original payment method after 10 business days please contact us at paririegoldenkraft@yahoo.com.

Exchanges

The easiest way for you to receive the product that best suits your needs is to return the item you have and make a seperate purchase for the new item.